FAQs

FAQ
How long does delivery take?

We strive to deliver your order to your door within 2-3 business days in Jeddah,KSA.

What is "Click & Collect?"

Click & Collect basically allows you to purchase a product online without having to pay the delivery fee. If you choose Click & Collect as a delivery method on Checkout,
it will be your responsibility to collect your order from our warehouse.

Where is your Click & Collect Warehouse?

Our warehouse address is 21577,Sulaimaniyah,Jeddah

I've Chosen Click & Collect, Now What?

We process all orders within 1-2 working day. Once your order is ready for collection, we will notify you via Email or SMS for you to collect.

Something I really want is out of stock, what can I do?

Pop us a mail to babyessentialsksa@gmail.com OR Whatsapp +966556337413 with the item you want and we will notify you when it is back in stock.

I want to Pre-order the Pillow or Mat, how Do Pre-orders work and when will I receive my order?

The only difference with pre-orders is that they have a longer delivery lead time.
Simply "Add to Cart" and checkout as normal. By doing so, you have secured the item and you will be the first to receive it when it arrives.

What payment types do you accept?
Currently we have Cash on Delivery in Jeddah and Bank Transfers Only.
But we are working on credit card payment and update as soon as possible.


What should I do when I find it difficult to order from your website?

Please call us on +966556337413 or send an email to babyessentialsksa@gmail.com

How do I know if my order has gone through?

You will receive an email/Whatsapp to confirm that you
have made a purchase as well as an order summary. You will also be notified via Whatsapp once your order has been dispatched.

My order has not arrived yet. What can I do?

You are always welcome to give us a buzz on +966556337413 or pop an email Babyessentialsksa@gmail.com

Which areas do you deliver to?

Currently Jeddah and Riyadh only.

Do you allow Exchange or refunds?
Yes ,Read our Exchange and Refund Policy